It is a good place to rent a van/truck. Prices are reasonable. You should book you vehicle in advance as the may not have full availability, specially on weekends. You have to register in their system once, which is useful for later rentals. Their units could be cleaner though, but you get what you pay.
Affordable option for moving within the city. I had to move from Kitchener to Waterloo so decided to give it a try. After booking a truck online, picking up the key took less than 5 minutes and returning the key took less than 5 seconds. Got my invoice through email 1 hr later and realized they didnt even charge for gas (drove 16km). Thank you!
Wasn't pleased with the service at all. Staff was rude and not willing to accommodate. My online order was a complete disaster and what was booked was not received. I had to complete my move with 2 extra trips and was asked to pay all the KM when it would have taken me 1 trip only with the vehicle originally ordered.
Installed a hitch but took an extra month due to the part being backordered. They did a great job with the install and works terrific. 3 stars because it was backordered and the person who I rebooked with (when the part was backordered) wasn't on the ball - I had to call back to confirm I was booked in as I thought she cancelled the order altogether.
Had an excellent experience recently. Rented trailer and staff was friendly and helpful. Also good prices on hitch ball and adapters.
U-Haul Moving & Storage of Kitchener is a Canadian Storage based in Kitchener, Ontario. U-Haul Moving & Storage of Kitchener is located at 144 Charles St W, Kitchener, ON N2G 1H7, Canada.
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