They re - geared my old fat tire bike for a very reasonable price. It now works amazing in the snow now. They are helpful and very knowledgeable. With no pressure just a great solution.This bike has a new lease on life. I so appreciate the help Dennis
I've been to ZM a few times over the years to buy lights for my dog. Today Ziggy fixed the tire for my bike trailer. It was done within ten minutes and he was very pleasant to chat with as always.
Super disappointed I have been going here since Ziggy's return to the city. I loved the history of the shop and what he did on the bike. I would bike across town just to buy a tube, because I liked supporting ZM. Hours I've spent in the shop, along with hundreds of dollars. I got a puncture biking home from a night shift, in a rainstorm, luckily I thought to myself "oh my bike shop is near me" I had a spare tube on me but I did not have a wrench to take off my back wheel. Wet and tired I walked to the shop, there was a young guy working dealing with a customer so I waited. My turn came and I said "hey I'm just hoping to use a wrench really quick" Dude looked hesitant, I said I've been here a lot, the owner should know me, I've literally used hand tools here before. So he calls the owner and right away you could tell he was yelling on the phone. Backing the receiver off of his ear and giving me the look. A minute later hangs up, and says no hand tools. Unfathomable, that in an emergency, they were unwilling to help. A 25-minute walk down the street, while trying to comprehend what just happened. I get to the next bike shop and there's no problem. In and out in 9 minutes. To think they would send anyone, much less a dedicated customer, walking, is sad. Won't be going back, will not be recommending to anyone.
Broke a spoke on my commute to work. I got lucky and brought my bike to the shop, Riley and Steve took great care in fixing the spoke and putting my wheel back in true. Was able to ride back home!
I purchased a high end european wheel set and I was having an Extremely hard time trying to find European wheel spacers apapt too an argyle rock shock - anywhere I found online had them only available too ship in the UK. The guys at ZM cycle made my day and got me exactly what I needed + always a smiling face when you need a little help! Thanks again guys ! I wouldn’t be able to run a dartmoor wheel set if it wasn’t for you!
I bought a Dartmoor thunderbird frame that the shop had posted on PinkBike. Overall was a great purchasing experience. They answered every question I had. The product was shipped quickly and had no problems. They even threw in a free t-shirt for a slight misunderstanding. 10/10 would recommend doing business with them. Great customer service and communication!
Excellent quality and service! After showing them the problem we were having with our bicycles. We purchased 2 e-bikes from Muon a month ago that were riddled with problems. Off spec parts that didnt't fit for example. Unfortunately, we didn't feel confident that Muon would or could fix them so we took our issues to ZM Cycle and they were amazing. Couldn't recommend them more highly!
ZM Cycle & Fitness Ltd is a Canadian Bicycle Shop based in Kitchener, Ontario. ZM Cycle & Fitness Ltd is located at 131 Strange St, Kitchener, ON N2G 1R4, Canada.
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