Amazing service today on my bike. They took the time to explain a few maintenance things I could do myself which was great. Would recommend, and will be returning!
I asked the team at Black Arrow to set me up with studded tires for the winter. They gave me a detailed breakdown of what the parts and labour would cost, including some other small fixups I needed. They had what I needed in stock, and got started right away. When I picked up my bike it was exactly what I needed and priced as quoted. It was quality work. I'm happy to have found such an good bike shop.
I hadn't been on a bike in over a decade, but the staff here were incredibly knowledgeable and guided me in the right direction without any pressure. Aftermarket modifications were reasonably priced, and they even waived the labour costs to ensure I felt as comfortable as possible on my new bike. Thanks, guys!
Me and my wife went in for new bikes, and everyone was very helpful and knowledgeable. They let us take the bikes out for a test ride and made sure everything was fitted to us. We picked out new locks and water bottle mounts which they installed for us before we left. A very positive experience, will be back to have our bikes serviced in the future.
Honestly Black Arrow cycles is the best in Kitchener Waterloo I bent My front forks. I bring it to King Street cycles Waterloo he wanted me to upgrade everything to change my forts yeah okay. Bring it to Ziggy's cycle in Kitchener they just told me it was my tire. Eastside cycles I think he's just into making a quick buck so I bring it down to Black Arrow cycles they bring my bike in right away put it on a stand and told me exactly what was wrong with my bike. I have never had service like that before yeah they have my business 100% I honestly think they are the best in Kitchener Waterloo
Best bike shop in town. Great and kind people that do excellent work and provide incredible knowledge and support! Most local shops get overwhelmed by the demand in the summer and rush you in and out, unless you're buying a new bike $$$$. The Black Arrow Team take their time to address all issues and potential concerns with your bike. As long as you are patient to work with their schedule you can expect excellent service. They helped complete the more technical aspects of my bike-build this spring time. With proper cleaning/maintenance, I haven't had any issues since. As a WCC member, I only recommend them now to my fellow riders. Hope this review helps you with the stress of finding a reputable bike shop in the area!
They are unwilling to make appointments for bike service, which means even small repairs can require leaving your bike for many hours or even days. This is very unhelpful if your bike is your main transportation :-(
Black Arrow Cycles is a Canadian Bicycle Shop based in Kitchener, Ontario. Black Arrow Cycles is located at 50 Queen St S, Kitchener, ON N2G 1X5, Canada.
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