HIGHLY Disgusted with the woman who owns this business. My Friend went in there last night to do his laundry WITH his SERVICE DOG. The woman was extremely rude to him, saying things like " you don't have disability " you don't need that dog " No lady, you are wrong. My friend offered to show you her papers as proof that she is indeed a SERVICE DOG!!! The woman than proceeded to walk towards my friend in a threatening manner, to which his SERVICE DOG went into full protection mode. By law, NO COMPANY OR BUSINESS can deny access to a customer who has a service dog with them. It is against the law. IF I could give you less than 1 star, I most certainly would. Such a shame because I have been using this laundry Matt for YEARS. Check on your law's. You have to have it posted on your place of business that Service dog's are welcome. There is a huge difference between service dogs and your common household family dog. A service dog is a MEDICAL DEVICE. AND IS PERMITTED EVERYWHERE.The woman also ripped my friend off, the washer ate $4 dollars and she refused to give him back his money. Because she was in a huffy about his SERVICE DOG!!! And yes. We have contacted the proper authorities!!!
Change machine hasnt worked in months. Bring your own quarters or go some where else. Machines are tiny too
Place is disgusting!!Doesn't look like this place has been cleaned in years, the floors around the machines are covered in dirt and other things, highly doubt they ever sweep this place or dust... The amount of dust EVERYWHERE is disgusting. Machines aren't cared for or washed regularly, I have done my laundry here a hand full of times and each time my clothes have had stuff on them. The only good thing about this place is that they are friendly.... Will not return.
Im done with this place. The ATM is clearly just for show since it hasnt worked in months. The change machine ONLY takes $20 bills... when its actually working. And you think theres anyone actually working there to help you out? Guess again. Save the time and headache. Find another place to goto go.
I go there regularly. The owner is very friendly.There are sometimes machines that are out of service but generally I have never had a problem getting my laundry done. $2 for small ones. $5 for medium ones and $8 for the big ones.They only accept loonies for the medium and large ones. The atm machine doesn't work but you can get change from the owners when they are there which is normally between 9 and 5.
Highland Cleaners & Laundry is a Canadian Laundry based in Kitchener, Ontario. Highland Cleaners & Laundry is located at 298 Highland Rd E, Kitchener, ON N2M 3W4, Canada.
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