Dale was wonderful! I called him at 7am because I was i was worried about the burning/ticking sound and smell of burning rubber in my car, and he told me to bring it in right away. He told me to drop my car off, and he would take a look at it. His team ran a bunch of tests on my car to determine the problem and found nothing. However, he was able to tell me what his guess was, which ended up being ice on my serpentine belt. I appreciate his honesty and he was so pleasant. Plus, he didn’t charge me for the diagnostic testing and told me all was good. PLUS theres two golden retrievers named Molly and Jake who were just the sweetest! Given their kindness… and the pups lol, definitely 5/5 and will be back:) Thank you all for your help!
Had an AC issue last year in September. He said the AC compressor needs to be replaced. I bought the AC compressor new and he had it installed at an outrageous price in late September, plus recharged the system with refrigerant. In early May it became apparent the AC wasn't working again (blowing little cold air). Some other shop said the condenser was leaking and it should have been diagnosed at the same time with the compressor using dye. He refused to either take ownership of his previous work or have it fixed again. In fact, he's outsourcing AC work to another shop in the area and double-charging. Stay away!
Don’t let that soft mannered “I’m doing you a favour “ personality fool you. Had my car in there for simple exhaust work which ended up being double the cost that was quoted because of their mistake.They ended up doing more damage than fixing the issue .Had to go back three times to address the issue.They will overcharge you for a part that they damaged that other shops charge way less for and tell you its premium . They are sneaky and sly. Ended up taking it for a second opinion at another reputable shop that fixed her up at half the price Lesson learnt! My other two friends who did business there feel the same way…and aren’t going back. Use a your own risk You’ve been warned!
I’ve been dealing with Dale for many years. He is honest has integrity and gets the job done in a timely manner. His staff around him are great as well.
Absolutely amazing service, went in to get my door looked at because the locksmith f’d it up. Had my car back within the next few hours, with every answer I needed, Dale is a super friendly guy and will give you all the answers straight up. Thanks Dale!
Only 4 months after we got our vehicle we were having massive problems. We took it in to Dale, after he squeezed us in, and he was wonderful. He showed us the problem areas, and talked us through everything and told us what our steps should be going forward. Our fix ended up being bigger then we originally thought, and he took the time to make sure he could fix it for the best price. I would recommend Dale and KW Automotive to anyone having car trouble.
I am not good with cars! If there is a lemon in a sea of good cars, I will most definitely pick the lemon. That mixed with no knowledge of cars is a recipe for disaster and a con mans dream lol. I called around looking for quotes and all I had was the reader codes. Dale was the only one that spoke to me with respect and patience for my cluelessness. He explained what they meant, what he would need to do to fix it and how much it would be. He never tried to over sell me on anything. Honestly will definitely go back!!
K-W Automotive Inc is a Canadian Auto repair shop based in Kitchener, Ontario. K-W Automotive Inc is located at 38 Mcbrine Pl, Kitchener, ON N2R 1G8, Canada.
Please contact with K-W Automotive Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find K-W Automotive Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Auto repair shop in Kitchener
You Might Also Consider