This place is the worst.I came in here and my phone was broken and they “tried” to fix it.they next I came back and they started yelling at me and called me a lier.this place DISGUSTING me and very dishonest.My phone broke 3 days ago and it’s still not fixed till this day.The manager it’s named SYED and was VERY rude and disrespectful and the worst manager I ever dealt with. Giving me some attitude and tied giving me a cracked screen that he broke.
I had a very disappointing experience with this service center. Their behavior was unprofessional, and they failed to honor their commitments. They charged extra dollars for “priority service,” promising a faster repair, but still failed to deliver the phone on time. Despite paying more, I received no updates and no urgency in handling my case. It’s frustrating when a company not only provides poor service but also takes advantage of customers who simply want their devices fixed promptly. I would not recommend this service based on my experience.
Bought a used iPad 9 generation from them on Friday. I asked them several times if it was ok, or if it had any issues and they said it was fine. I mentioned I wanted it for a gift for my child’s birthday the following day. I got home and half the screen didn’t work; I was unable to scroll or type on the keyboard. Then the screen started going wonky with the keyboard popping up with random typing. I called them to explain what was happening and asked if I could return it for a refund. They mentioned they would have to see what the problem is first. I brought it back the Sunday and showed them the videos of what was going on. They said they could get me another one on Tuesday. I didn’t want to wait as my child was already disappointed that we had to return it. I told them I wanted a refund as they sold me something that wasn’t working properly. They said they had to call their boss to get approval. They called someone and I clearly heard them tell the person on the other end of the phone that it was an iPad. They came off the phone and offered me a lower generation iPad and I told them I didn’t want that version, I wanted a 9th generation. They then said they don’t have authorization on their profile to give a refund. I told them that I wanted to speak to the boss, they mentioned that she is flying and won’t be there until Monday (even though 2 mins earlier they had called her to get approval for a refund). I told them I wasn’t having it and just wanted my money back. They quickly processed the refund. Had I not stood my ground they would have given me the run around. They knew something was wrong with the product, but they still sold it to me. I don’t appreciate the dishonesty, hence the 2 stars. They need to be more upfront with their customers.
I serviced my pixel 7 pro 5 months ago. I had a crack on the display so asked them to change it and they fixed a duplicate display telling me it's an original display from Google but will be refurbished. And when I got my phone it's fingerprint was not working. So I had to go back to another store to check and they told me it's a cheap display from some other manufacturer. I have gone to the stores a few times asking about the finger print issue. They are still not fixing it. A very bad shop never going to service again there. Please don't go there if you don't want to get scammed.
Fix my phone iphone 14 Pro screen now my camera and flash are not working which was working fine before i gave it for fixing When i went back the lady said she wants us to pay $115 for camera which was working fine before fix.
Telze Kitchener is a Canadian Mobile phone repair shop based in Kitchener, Ontario. Telze Kitchener is located at CF Fairview Park, 2960 Kingsway Dr, Kitchener, ON N2C 1X1, Canada.
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