I am still in awe at the professionalism, work ethic, and knowledge of James. I brought him my amp to get serviced last week and James took the time to explain what was happening and how he was going to fix it. He kept me in the loop the entire time. I picked up my amp two days ago and am very impressed with the sound it produces. Not only that, Ryan has already followed up to see how everything is going. These guys now have a customer for life and I will gladly refer anyone to them. Great job!
I have brought several items to Sound Service for repair and retubing. Everytime I was met with professional and honest advice. Time was never a factor for my items, but if my gear was needed, I'm sure James & Ryan would get my stuff done when needed.I will continue to take all my gear to Sound Service, because TONE is everything, and these guys know TONE. Long Live The Tube!!
I am not sure what the guy who wrote the review with 1 star was smoking when he wrote the review, but it's more likely it's bogus. James and Ryan are top notch guys... always helpful and always have solutions to the artistic (sometimes esoteric) technical questions and problems that modern technical musicians have regarding vintage gear. James did a complete restore of my beloved '66 Fender Bandmaster head -and the results are exquisite. This is probably one of the finest sounding amps I've ever had - I've owned and played many- and it's clean and beautiful. Many people have a hard time believing it's a '66- but it is- and he provided detailed notes of the exact work he performed - to the letter- in a bill of service. It doesn't end there either, I contact the shop often, and they always take the time to answer my small questions and make arrangements for small repairs to the best of their ability and what their schedule allows. There's a very small contingent of technical folks who are competent AND understand the strange and wonderful ways that artists, musicians and producers think- and James and Ryan get it ...and they take the time to get it right... like bench testing a vintage amp for hours so it doesn't quack on you in the middle of a session or gig... it's important to take the time- and they do. You can have (maybe) 2/3 of the options in good, cheap and fast... if you want it cheap and fast look elsewhere... but if you want it good, done right and at a reasonable rate, James and Ryan and Sound Service is one of the few places I could find in this area that can provide this type of electronic technical service expertise.
This guy is very off the wall, shady , took my fender there he had it 2 months gave me all these options on how he could fix my amp and ,so called ,make it better than new, he never answered the phone when i would call and gave me excuses as to why he could not look at it with in a week, which i thought was reasonable. After a long 65 days with out my amp he called to say it was fixed, i was shocked at the bill , when i picked up my amp he smelt like a bag of weed and looked out of it. Guess it works for him,,, I still have the same problem that i took it in there for a year later. Thanks but never again will i go there.
Sound Service Electronics - By Appointment Only is a Canadian Electronics repair shop based in Kitchener, Ontario. Sound Service Electronics - By Appointment Only is located at 881, 891 Guelph St Unit 211A, Kitchener, ON N2H 5Z2, Canada.
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